Refund/Cancellation Policy

Refund / Cancellation Policy

Last Updated: 29 August 2026

Welcome to Gyan Sanatan Refund / Cancellation Policy.

This Refund / Cancellation Policy explains the circumstances in which a payment made to Gyan Sanatan may be eligible for review or refund.

1. Nature of the Payment

Amounts collected by Gyan Sanatan are platform access/service charges.

They are not charges for purchasing individual books.

The platform charge supports the operation and maintenance of Gyan Sanatan, including infrastructure, hosting, domain services, cloud storage, administration, staff, support, promotion and other operational expenses.

2. General Refund Policy

Because platform access may be activated shortly after successful payment, payments are generally non-refundable once access has been successfully activated.

However, genuine payment or technical problems will be reviewed fairly.

3. Circumstances Where a Refund May Be Considered

A refund may be considered where:

• The same transaction was accidentally charged more than once.
• An incorrect amount was charged because of a verified technical/payment error.
• Payment was successfully received but platform access was not activated and we are unable to resolve the issue within a reasonable period.
• A refund is otherwise required under applicable law.

Submitting a request does not automatically guarantee approval.

4. Change of Mind

A refund will generally not be provided solely because a user changes their mind after successful activation of platform access, except where applicable law provides otherwise.

5. Failed Transactions

If money has been deducted from your bank account but the transaction shows as failed or platform access has not been activated, contact:

support@gyansanatan.com

Please provide:

• Registered name
• Registered email address
• Order/transaction ID, if available
• Date of payment
• Amount deducted
• Screenshot or other relevant payment information, where available

Do not send your UPI PIN, card PIN, CVV, OTP, banking password or other sensitive authentication information.

6. Automatic Payment Reversals

Some failed or incomplete transactions may be automatically reversed by the bank or payment service provider.

The time required for such a reversal is controlled by the relevant bank/payment provider and may vary.

7. Refund Processing Time

If Gyan Sanatan approves a refund, we will generally initiate/process it within 10–15 working days.

After it is processed by us, additional time may be required for the amount to appear in your account depending on your bank or payment provider.

8. Cancellation

Because Gyan Sanatan provides digital platform access rather than a physical shipment or recurring physical order, traditional order cancellation may not be applicable once access has been activated.

Where a transaction has not yet been completed or access has not been activated, contact support for assistance.